In order to use your services do I need to be a Alanya Tower Resident or Spa Member?
No, we provide our services to external guests as well.
What are the Opening Hours?
SPA treatments are available daily from 09:00 am to 22:00 pm.
How do I make a reservation?
We kindly ask you to call the Spa Reception at +90 (242) 518 18 38 or send a reservation request to reservation@zennspa.com. During your phone call or in your email, please include information about your personal condition so we can make an appropriate reservation, such as allergies, medication, recent surgeries or pregnancy.
What is the Cancellation Policy?
We work by appointment and reserve this time especially for you. If you cannot attend your appointment, cancellation must be made at least 6 hours before the treatment, otherwise 100% of the treatment cost will be charged.
What if I came late to my appointment?
We ask that you arrive on time for your appointment. In case of late arrival, your session will be shortened to accommodate the next guest on time.
What do you do if therapist/trainer who has been assigned/guaranteed is not available for my treatment/session reservation?
If the therapist or trainer selected for your reservation cannot attend due to sudden circumstances such as illness or an accident, you may either continue with another therapist or trainer, or reschedule with the selected person as soon as possible.
Can someone help me to determine which treatments are the best for me?
Our well-trained receptionists and spa representatives will help you find the most suitable and beneficial treatment or session for your wishes and personal needs.
Is the Spa facility single or co-gender?
Please note that our spa is a co-gender facility; we kindly ask you to dress accordingly.
What should I wear during my treatment?
Disposable shorts and underwear are required and will be offered in your massage room. Your therapist will keep your body covered during dry services and only expose the area being treated.
What if I would like a more private Spa experience?
VIP SPA SUITE is where you can enjoy the best spa treatments in the privacy of your own spa. The private amenities include Finnish sauna, hammam treatments and jacuzzi. Your massages are provided by our expert specialists on a romantic couples platform as well as individual beds.
What should I do with my personal belongings and jewelry?
Male and female lockers are available for storage; however, we kindly ask you not to bring valuables with you. Zenn Spa management cannot accept responsibility for lost or stolen items.
What if I have a health consideration?
Elderly guests and guests with heart disease, diabetes or high blood pressure should consult a physician before using the spa facilities. Please inform your therapist before treatment. For your safety and comfort, the spa reserves the right to refuse service to any guest at any time.
May I receive a massage or body treatment while I am pregnant?
Because of the physical and hormonal changes during pregnancy, we do not recommend massage during the first trimester. The second and third trimesters can be suitable times to begin massage. Avoid treatments involving deep pressure, aromas and minerals.
How long should I stay in the Sauna,Steam Bath and other facilities?
Descriptions and usage recommendations are posted next to each cabin. Our spa attendants and representatives will be happy to assist you.
Can I use my mobile phone?
We do not allow mobile phones to be used in the spa in order to maintain a relaxed atmosphere and peaceful ambience.
Are children allowed at the SPA?
To maintain a relaxing environment for all spa guests, guests under 14 years old are not allowed to access our spa facilities. Guests from 14 to 18 years old may access the spa only when accompanied by an adult.
Do I need to shower before my body treatment?
Yes, please shower before your treatment.
Do I need to shave before my facial?
We recommend that you shave at least two hours before your treatment, rather than immediately before.
What is tipping etiquette?
General gratuity is 10% - 15% of the service cost. You may tip your therapist directly or leave your tip in an envelope at the spa reception.
What about payment for SPA services?
Cash payment is required. For your convenience, payment is accepted before treatments at check-in. Please present discounts, vouchers and gift certificates when services are provided.
Does your price include VAT?
Yes, all prices include VAT.
Is food available, and if so, where may I eat it?
Outside food and beverages are not allowed in the spa. We have a food and beverage menu available. If you select from this menu, you may eat your meal or drink at the cafe.
What are my responsibilities as a guest?
Please inform our spa staff of any special requests, sensitivities or allergies, and tell us if you are pregnant, nursing or taking medication. We use this information to keep you comfortable and safe throughout your spa experience. Please notify us of any discomfort or preferences regarding room temperature, music volume or massage pressure during your visit.
